What refers to the variability in a service's quality?
A)heterogeneity
B)perishability
C)service gap
D)delivery gap
E)communications gap

Name: What refers to the variability in a service's quality? A)heterogeneity B)perishability C)service gap D)delivery gap E)communications gap
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Heterogeneity refers to the variability in a service's quality. Due to the nature of services being performed by human beings, there is always a potential for variability in how the service is delivered.

What Refers to the Variability in a Service's Quality