Derek arrived at the hotel to find that, although he had a guaranteed reservation, the hotel had no rooms available. He became angry when the hotel made him a reservation at a more expensive hotel and expected him to pay the difference in room rates. Derek was upset because, in his opinion, the hotel's solution did not incorporate
A)intangible fairness.
B)distributive fairness.
C)procedural fairness.
D)service fairness.
E)empowerment fairness.

Question

Quizplus · Accepted Answer

The question is asking about what the hotel's solution did not incorporate. Distributive fairness refers to the perceived fairness of outcomes or results. In this case, the hotel's solution of making Derek pay more for a room at a different hotel is not perceived as fair in terms of the outcome/result. intangible fairness is about fairness in interpersonal treatment, procedural fairness is about fairness in the procedures used to make decisions, service fairness is about fairness in the quality of service received, and empowerment fairness is about empowering customers to participate in the service delivery process. None of these concepts are relevant to the hotel's solution of making Derek pay more for a room at a different hotel.

Derek Arrived at the Hotel to Find That, Although He