If 95 percent of an organization's guests do not fill out comment cards, the organization can assume that these guests had what reaction to the service?
A) happy
B) unhappy
C) indifferent
D) can't assume anything
Correct Answer:
Verified
Q34: Which evaluation technique is more apt to
Q35: An advantage of the mail survey is
A)
Q36: Comment cards the easiest and cheapest form
Q37: Structured guest interviews are very detailed, offer
Q38: Mystery shoppers are always trained observers who
Q39: Job performance standards are
A) performance expectations for
Q40: When deciding which quality assessment method should
Q41: The best evaluators are
A) mystery shoppers
B) trained
Q42: Miguel is working for the hotel. He
Q43: Service standards in hospitality are equivalent to
A)
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