Which employee likely has the most direct influence on the guest's perception of service quality and value?

Question

Quizplus · Accepted Answer

The frontline employee, such as the server or front desk attendant, is the employee who has the most direct interaction with the guest and can directly impact their perception of the service quality and value. They are responsible for greeting guests, taking orders, answering questions, and addressing any concerns. Therefore, their level of hospitality and attentiveness can greatly affect the guest's experience. The other employees listed may have an indirect influence on the guest's perception, but not as direct as the frontline employee.

Which Employee Likely Has the Most Direct Influence on the Guest's