Hospitality organizations try to hire people who are able to handle the stress of providing service, especially when a service failure occurs.

Question

Quizplus · Accepted Answer

This statement is true. Hospitality organizations seek to hire individuals who can handle the stress of providing service, particularly when a service failure occurs, so that they can effectively manage and recover from customer complaints and maintain a positive reputation.

Hospitality Organizations Try to Hire People Who Are Able to Handle