"Hire for attitude and values; train for skills" doesn't make much sense in the hospitality industry since it is service skills that lead to guest satisfaction.

Question

Quizplus · Accepted Answer

Although service skills are important in the hospitality industry, it is still important to hire employees who have a positive attitude and share the company's values. Skills can always be trained and developed, but personality traits and values are more difficult to change. Employees who have a strong work ethic, positive attitude, and desire to learn can be trained to provide excellent service and develop the necessary skills for the job.

"Hire for Attitude and Values; Train for Skills" Doesn't Make