It is much more important to find guest contact employees with the right abilities and motivation than the non-contact employees.
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Q20: In the hospitality industry, the typical pattern
Q21: Managers often perform customer service roles as
Q22: Since "service naturals" are rare in the
Q23: Hiring people who have the same attitude,
Q24: Service naturals make up 25% of the
Q26: "Hire for attitude and values; train for
Q27: Since a lot of time and money
Q28: Most hospitality employees, no matter what their
Q29: Promoting good customer service employees is smart
Q30: It is harder to promote internal candidates
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