If an organization's leadership is totally and publicly committed to a strategy of service excellence, then service is going to be excellent regardless of what kind of culture the organization has.
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Q2: People in open-culture organizations need more time
Q3: Leaders in successful hospitality organizations stress a
Q4: People in closed-culture organizations respond better to
Q5: Only walking around allows hospitality managers to
Q6: The expression "culture fills the gaps" means
Q7: Giving the executive chef a big office
Q8: If an organization's culture is strong, it
Q9: Culture is dynamic and constantly changing, unless
Q10: The stronger the culture, the less reliant
Q11: Culture helps the organization's members know how
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