What does guestology do differently from traditional management thinking?

Question

Quizplus · Accepted Answer

Guestology differs from traditional management by prioritizing the guest's perspective as the starting point for analyzing the customer experience, rather than starting from the company's perspective. This approach incorporates social psychology and emphasizes empathy and understanding the guest's needs and expectations. It does not prioritize employees above all else or rely solely on a guest's financial ability to shape product development.

What Does Guestology Do Differently from Traditional Management Thinking