Guestology is different than traditional management thinking because

Question

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Guestology is different than traditional management thinking because it focuses on looking at the guest experience systematically from the guest's point of view. It is about understanding the needs and wants of guests, and designing the organization and its processes to meet those needs in the most efficient and effective way possible. It is not about complex organizational design or lean production, nor does it focus on the employees' perspective.

Guestology Is Different Than Traditional Management Thinking Because