The goods-services continuum is defined as a product that requires continued interaction with the manufacturer for services that might include maintenance, upgrades, servicing, and repair. Examples of this type of relationship include cars and auto dealerships, or software and technical support.

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The goods-services continuum is a concept that describes products and services on a spectrum, not specifically about continued interaction with the manufacturer for maintenance and upgrades. It illustrates that few offerings are purely goods or purely services, with most being a combination of both.

The Goods-Services Continuum Is Defined as a Product That Requires