Which of the following is true of eye contact during a sales call?
A)Looking at papers in your briefcase indicates to the customer that you are listening.
B)Nodding constantly indicates sincere interest in a customer.
C)Eye contact is one of the best ways to say"I'm listening."
D)A fleeting glance at notes is insulting to the prospect.
E)A prolonged,direct stare is reassuring.

Question

Quizplus · Accepted Answer

Eye contact is a powerful nonverbal communication tool that shows the customer that you are present, engaged, and attentive. Maintaining eye contact throughout the conversation indicates that you are absorbed in what they are saying and focused on their needs. It conveys confidence, sincerity, and credibility, which can help build rapport and trust. Looking away from the customer, staring at the floor, or checking your phone sends a message that you are not interested, distracted, or disrespectful. So, eye contact is one of the best ways to say "I'm listening."

Which of the Following Is True of Eye Contact During