Yellow Freight Systems must provide clean,well-maintained trucks and well-trained drivers. This is most likely an example of a(n):
A)value-added product
B)generic product
C)potential product
D)expected product
E)customer product

Question

Quizplus · Accepted Answer

This is an example of an expected product, which are basic requirements that customers have when purchasing a product or service. Customers expect that the trucks will be clean and well-maintained and that drivers will be well-trained, so this is not a value-added product. It is also not a generic or potential product, as it is a specific part of Yellow Freight System's service. It is not a customer product, as it does not refer to a specific product that customers can purchase.

Yellow Freight Systems Must Provide Clean,well-Maintained Trucks and Well-Trained Drivers