Service employees at the airlines' flight cancellation desks frequently encounter travelers who get emotional about canceled or delayed flights. The first thing these employees should do is to
A)listen to the customer.
B)contact a supervisor.
C)estimate the damage.
D)provide a fair solution.
E)resolve the problem quickly.

Question

Quizplus · Accepted Answer

The best thing for the service employees to do is to listen to the customer. This allows the customer to express their frustration and feel heard, which can help to de-escalate the situation. From there, the employees can work on finding a solution for the customer.

Service Employees at the Airlines' Flight Cancellation Desks Frequently Encounter