What is the customer service objective that involves ensuring customers can depend on receiving a good or service within a stated lead time and that there will be no problems with the order?
A)order
B)consistency
C)reliability
D)ease of doing business
E)timeliness

Question

Quizplus · Accepted Answer

Reliability in customer service refers to the ability of a company to deliver its products or services as promised, on time, and without errors, thus ensuring customers can depend on the company for their needs.

What Is the Customer Service Objective That Involves Ensuring Customers