The type of customer communication that provides the customer with information concerning the completeness of the order, when it will ship from the firm, and when it will arrive to the customer is called ________ communication.
A)dispatch
B)product fulfillment
C)order authorization
D)delivery status
E)order status

Question

Quizplus · Accepted Answer

Order status communication is specifically designed to inform the customer about the progress of their order, including its completeness, shipping schedule, and expected delivery date. This type of communication keeps the customer informed about the status of their purchase from the moment the order is placed until it is delivered.

The Type of Customer Communication That Provides the Customer with Information