Anya is a frontline employee at The Stafford Hotel. When customers are unsatisfied, she is able to handle many of the problems herself, without getting permission from her supervisors. As a result, Anya feels more satisfied with her job because of the freedom she has to problem solve on her own. The Stafford has done a good job of
A)being transparent.
B)clientelling.
C)empowering employees.
D)on-time delivery.
E)data mining.

Question

Quizplus · Accepted Answer

The Stafford Hotel has done a good job of empowering employees by allowing Anya the freedom to handle customer problems on her own, which has led to increased job satisfaction. This empowerment means employees are given the authority and trust to make decisions and solve problems without always needing approval from higher-ups.

Anya Is a Frontline Employee at the Stafford Hotel