An American Airlines ad shows the airline's new seats and emphasizes their ability to recline and other benefits, to overcome the ________ of its service.
A) incongruity
B) inconsistency
C) inventory costs
D) inseparability
E) intangibility

Question

Quizplus · Accepted Answer

The ad emphasizes the tangible benefits of the seats to overcome the intangibility of airline services, which are typically not physical products.

An American Airlines Ad Shows the Airline's New Seats and Emphasizes