Question 1

An example of deep-level diversity is ______.

Accepted Answer

Deep-level diversity refers to differences in values, beliefs, and personality among individuals, rather than surface-level characteristics such as gender, country of origin, or color. Personality is an example of deep-level diversity because it reflects an individual's internal states and characteristics that are not immediately observable.

Question 2

Which type of diversity can lead to discrimination when managers or recruiters judge or stereotype others on superficial differences?

Accepted Answer

Surface level diversity involves superficial differences such as age, race, gender, and physical abilities, which can lead to discrimination if managers or recruiters make judgments or stereotypes based on these characteristics.

Question 3

Many women are still hampered by a ______ or an invisible barrier that limits their ability to progress to more senior positions.

Accepted Answer

The term "glass ceiling" refers to an invisible barrier that prevents certain groups, particularly women, from advancing beyond a certain level in a hierarchy or organization, despite their qualifications or achievements.

Question 4

Griffin has fallen prey to hiring only millennials in his new startup company. He feels that hiring someone from the Generation Xers will hold his company back regarding technology. What aspect of diversity does this represent?

Accepted Answer

Griffin's decision is based on the age of potential employees, indicating an age diversity issue.

Question 5

In order to have a harmonious organizational environment, one must ______.

Accepted Answer

Understanding the differences and similarities between workers helps in promoting a harmonious organizational environment by fostering mutual respect and collaboration.

Question 6

Which of the following statements is an outcome of research on Generation Z?

Accepted Answer

Research on Generation Z indicates that they tend to be less patriotic than previous generations. This reflects broader trends in their values and attitudes, which often emphasize global citizenship and diversity over traditional national pride.

Question 7

Madison has decided that she needs to foster relationships among her Jewish customers and her employees. She decides to teach her staff about the different Jewish traditions and some of the commonly used Hebrew words. Madison is broadening which form of diversity?

Accepted Answer

Madison is focusing on cultural diversity, specifically related to race and ethnicity, by teaching her staff about Jewish traditions and Hebrew words. This effort aims to foster understanding and respect for the cultural background of her Jewish customers.

Question 8

When asked about gender discrimination in his organization, Hansen stated that he did not believe there were any differences between people and there is no reason to explore where patterns of discrimination may exist. Hansen would most likely be classified as having which of the six worldviews in the Developmental Model of Intercultural Sensitivity?

Accepted Answer

Hansen's statement reflects a denial worldview because he does not recognize cultural differences or the potential for discrimination, indicating a lack of awareness or acknowledgment of cultural diversity and its impacts.

Question 9

What are the two main types of diversity?

Accepted Answer

Surface level diversity includes traits that are visible and easily observed, while deep level diversity involves differences in values, beliefs, and attitudes.

Question 10

What are the two types of awareness one must possess in order to have an understanding of the individual differences of others?

Accepted Answer

Self-awareness allows an individual to understand their own biases, strengths, and weaknesses, while awareness of others helps in recognizing and appreciating the differences in others, leading to a better understanding of individual differences.

Question 11

One of the most effective ways organizations can encourage acceptance of differences and create a harmonious workforce is through the management of ______.

Accepted Answer

Diversity management is crucial for encouraging acceptance of differences among employees and fostering a harmonious workforce by recognizing and valuing the unique contributions of each individual.

Question 12

Race is related to ______ while ethnicity is associated with ______.

Accepted Answer

Race is often associated with physical characteristics such as skin color, while ethnicity is related to cultural identity, including language, religion, and customs.

Question 13

Differences in attitudes, values, beliefs, and personality are all examples of ______.

Accepted Answer

Differences in attitudes, values, beliefs, and personality are considered deep-level diversity, which refers to the more profound, psychological aspects of what makes people different, beyond the visible differences.

Question 14

Martin's job is to find the best employees for his company, Sportics. During his search he finds Yasmin, who has been in the sports industry for 30 years. He also finds Ivan, who only has a few years of experience. He notices that Yasmin has an extensive resume but doesn't think she has the stamina to compete due to her age. Martin decides to pick Ivan even though he does not have as much experience as Yasmin. Martin is stereotyping Yasmin on the basis of ______.

Accepted Answer

Martin is making assumptions based on Yasmin's age, which is a characteristic that is visible or known without deeper interaction, thus constituting a surface-level difference.

Question 15

Tyler likes to motivate his sales team with prizes. At the end of each quarter, he recognizes the highest producer. Ashley is the only one on his team who has never won the award. Instead, she consistently slows down at the end of each quarter even though she had been leading the group most of the quarter. After great thought about Ashley's quiet nature, Tyler realized that Ashley did not like to have the attention placed on her in a public forum. He then adjusted how he motivates by adding quiet accolades to his approach. This is an example of understanding ______.

Accepted Answer

Tyler recognized that Ashley's behavior and preferences were different from the rest of the team, indicating an understanding of individual differences. This adjustment in his motivational approach reflects an appreciation for the unique characteristics and needs of each team member.

Question 16

Which of the following statements is true regarding sexual orientation in the United States?

Accepted Answer

As of my last update in 2023, while there has been significant progress in the rights of LGBTQ+ individuals in the United States, including federal protections against employment discrimination based on sexual orientation and gender identity, the application and enforcement of these protections can vary significantly by state. Some states may have specific exemptions or lack comprehensive state-level protections, making it possible for individuals to be fired based on their sexual orientation in certain circumstances.

Question 17

Jean from Grandmas Cleaning Service was having trouble finding someone to fill one of the more menial positions in her company. Her brother-in-law put her contact with Lila who was in a car crash and could not find work after her brain injury. After testing Lila to see if she could perform the task of vacuuming successfully, she hired her. What part of diversity does this represent?

Accepted Answer

This represents diversity in terms of ability, as Lila was hired despite having a brain injury, indicating an inclusion of individuals with disabilities.

Question 18

The belief we have about who we are and how we feel about ourselves is called ______.

Accepted Answer

Self-concept refers to the beliefs and perceptions we have about who we are, encompassing our identity and self-awareness.

Question 19

Which is not an example of surface-level diversity?

Accepted Answer

Surface-level diversity refers to differences among group members in overt, biological characteristics that are typically reflected in physical features, such as gender, ethnicity, and age. Values, however, represent deep-level diversity, which pertains to differences in attitudes, opinions, and personality.

Question 20

Four of the five managers in Jose's company are male. Therefore, Jose feels that he has a good chance of being promoted. Which aspect of diversity is Jose's company not following?

Accepted Answer

The answer of Four of the five managers in Jose's...

Quiz 2: Diversity and Individual Differences