Daniel, a customer care executive at an e-commerce site, receives a complaint from an elderly customer regarding a mismatch in the product delivered to him. While dealing with this customer, Daniel should ________.
A) adopt a flippant approach if the customer is a bit arrogant, disoriented, or disrespectful.
B) be careful not to let biases about older people interfere with good service.
C) try to sound patronizing while addressing the customer's grievances.
D) treat the customer as if he or she is confused or disoriented

Question

Quizplus · Accepted Answer

Daniel should ensure that his approach is free from biases, including those about age, to provide effective and respectful customer service. Adopting a flippant, patronizing, or presumptive attitude towards confusion can negatively impact customer experience and is not considered professional behavior.

Daniel, a Customer Care Executive at an E-Commerce Site, Receives