Keith, a middle-aged sales representative at a sports apparel store, often encounters customers from Generation Y. Which of the following approaches should Keith adopt to serve these customers better?
A) He must adopt an informal approach and treat them as his own children.
B) He must adopt a flippant approach toward them.
C) He must strive to become overly familiar with them.
D) He must strive to cater to their wants and needs just like any other customer.

Question

Quizplus · Accepted Answer

Keith should strive to cater to the wants and needs of Generation Y customers just like any other customer, focusing on providing excellent customer service without making assumptions based on age or generational characteristics.

Keith, a Middle-Aged Sales Representative at a Sports Apparel Store