James, a sales executive at an apparel store, encounters a German customer who does not speak English. The customer tries to communicate his needs to James. After interpreting the customer's needs, James is still seeking clarity to help understand the customer better. James should next try to ________.
A) adopt a flippant approach
B) paraphrase the customer's message
C) use humor and sarcasm
D) pretend to address the customer's needs

Question

Quizplus · Accepted Answer

Paraphrasing the customer's message is an effective communication strategy to ensure understanding, especially in situations involving language barriers. It helps in clarifying the customer's needs by rephrasing what was communicated.

James, a Sales Executive at an Apparel Store, Encounters a German