Tom, a sales executive at an electronics store, is helping a Japanese customer who is not fluent in English and wishes to purchase a laptop. While attending to the customer, which of the following strategies should Tom employ?
A) He should speak louder for better clarity.
B) He should give the customer a lengthy explanation on the features and specifications of each laptop.
C) He should be extremely brisk in his approach to the customer.
D) He should continue to sport a smile whenever appropriate.

Question

Quizplus · Accepted Answer

Speaking louder does not necessarily improve understanding for someone not fluent in English. Lengthy explanations and being brisk can overwhelm the customer. Smiling is universally understood and can make the customer feel more comfortable and welcome, aiding in communication beyond language barriers.

Tom, a Sales Executive at an Electronics Store, Is Helping