Use "you" statements to foster understanding and cooperation with customers.
Correct Answer:
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Q33: A communication delivered through speech or signals
Q34: Which of the following is an element
Q35: Which of the following is an element
Q36: Dialogue that is used to enhance relationships,
Q37: Which of the following statements is true
Q39: You are a customer service provider. When
Q40: Aggressive assertiveness is appropriate in all situations.
Q41: Which of the following is an example
Q42: Which type of behavior sustains customer relationships
Q43: _ is the response to a sender's
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