You are a customer service provider. When the telephone rings, you should ________.
A) wait at least five minutes so the caller will know you are busy
B) answer it quickly even though you are still eating lunch
C) clear your head, focus on the telephone and answer professionally and cheerfully
D) look over at a colleague and nod to them to answer it

Question

Quizplus · Accepted Answer

Answering the telephone professionally and cheerfully after clearing your head and focusing ensures that you provide the best customer service experience. It shows attentiveness and readiness to assist the caller.

You Are a Customer Service Provider