Which of the following is an element of the PLAN guide to effective communication?
A) Acquire new relationships.
B) Nurture a continuing relationship.
C) Limit interactions with customers.
D) Prevent small talk.
Correct Answer:
Verified
Q29: The business of customer service is all
Q30: To deliver quality service effectively, a service
Q31: _ is the foundation of effective customer
Q32: _ occurs when a customer converts messages
Q33: A communication delivered through speech or signals
Q35: Which of the following is an element
Q36: Dialogue that is used to enhance relationships,
Q37: Which of the following statements is true
Q38: Use "you" statements to foster understanding and
Q39: You are a customer service provider. When
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