_____ is the foundation of effective customer service.
A) Jargon
B) Two-way communication
C) Deferring responsibility
D) Paraphrasing

Question

Quizplus · Accepted Answer

Two-way communication is essential for effective customer service as it ensures that both the customer's needs are understood and addressed, and that the service provider can clarify and confirm understanding, leading to more satisfactory outcomes.

_____ Is the Foundation of Effective Customer Service