________ occurs when a customer converts messages received into familiar ideas by interpreting or assigning meaning.
A) Encoding
B) Recoding
C) Channeling
D) Decoding
Correct Answer:
Verified
Q27: Which of the following statements best describes
Q28: The practice of a message receiver giving
Q29: The business of customer service is all
Q30: To deliver quality service effectively, a service
Q31: _ is the foundation of effective customer
Q33: A communication delivered through speech or signals
Q34: Which of the following is an element
Q35: Which of the following is an element
Q36: Dialogue that is used to enhance relationships,
Q37: Which of the following statements is true
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