Which of the following is the first step that an organization should take in creating or redefining its service environment?
A) Empowering its employees to better serve customers
B) Making sure it knows who its customers really are
C) Conducting an inspection of its systems and practices
D) Reviewing the manner in which external customer needs are addressed
Correct Answer:
Verified
Q25: In a purely customer-focused environment, service measurement
Q26: Retail and service organizations should _.
A) focus
Q27: Generally, most customers want the transactions to
Q28: Which of the following statements is true
Q29: Typically, in organizations that demonstrate a strong
Q31: What is another advantage of empowerment?
A) It
Q32: Emma is the manager of a small
Q33: _ is defined as a group of
Q34: An organization that is committed to providing
Q35: If frontline employees are angry because of
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