In a purely customer-focused environment, service measurement is typically in terms of ________.
A) employee turnover
B) the number of products manufactured
C) potential sales
D) the number of customer complaints

Question

Quizplus · Accepted Answer

In a customer-focused environment, service measurement often revolves around customer satisfaction and feedback. The number of customer complaints is a direct indicator of how well the service is meeting customer needs and expectations, making it a relevant measure in such contexts.

In a Purely Customer-Focused Environment, Service Measurement Is Typically in Terms