Which of the following is the best example of utilizing technology to improve consumer relationships?
A) Waiters recording orders on handheld computers
B) Surveying customers to determine their needs
C) Responding to changes in competitors' prices
D) Introducing stringent package standards
E) Requiring dolphin-safe tuna

Question

Quizplus · Accepted Answer

Waiters recording orders on handheld computers helps to ensure accuracy and speed in service, which can in turn improve customer satisfaction and loyalty. It also allows for easier tracking of individual customer preferences and needs.

Which of the Following Is the Best Example of Utilizing