Attributes which are assessed only during the consumption of a service are called
A) tangibles.
B) search qualities.
C) experience qualities.
D) use benefits.
E) credence qualities.

Question

Quizplus · Accepted Answer

Experience qualities are the attributes which can only be assessed during the consumption of a service. These include aspects like the expertise of the service provider, the level of empathy they display, and the overall ambiance of the service delivery environment. Tangibles, search qualities, use benefits, and credence qualities can be evaluated prior to or after the consumption of the service.

Attributes Which Are Assessed Only During the Consumption of a Service