Sierra decided to try learning ballet. However, after a few weeks she realized she was the worst in the class. Sierra signed up for extra lessons with the instructor. After the lessons, the instructor kept telling Sierra that she was slowly improving. Yet it was hard for Sierra to evaluate whether she was really improving as she could not see a noticeable difference. These ballet lessons are hard to evaluate due to
A) perishability.
B) client-based relationships.
C) intangibility.
D) heterogeneity.
E) inseparability.

Question

Quizplus · Accepted Answer

The difficulty in evaluating Sierra's progress in ballet is due to the intangibility of the service. Ballet lessons do not produce a physical product that can be measured or evaluated objectively, making it challenging to assess Sierra's improvement.

Sierra Decided to Try Learning Ballet