Question 1

Which of the seven Cs of the Social Change Model of Leadership Development is about finding what values your actions communicate, then finding the right actions that align?

Accepted Answer

Congruence in the Social Change Model of Leadership Development refers to acting with authenticity and integrity in accordance with one's values, which involves finding what values your actions communicate and then aligning your actions to match those values.

Question 2

Which one of the seven essential activities for encouraging the heart singles out a person and specifically notes what they did, why it mattered, and how that person contributes to the greater mission and overall good?

Accepted Answer

Personalize recognition focuses on acknowledging individual contributions in a specific and meaningful way, highlighting what the person did, its importance, and how it aligns with the broader mission and goals.

Question 3

The vision of making the world a better place is important in engaging today's employees in the workplace because it provides a sense of purpose and a feeling that you are working toward something bigger than yourself. Which of the following is not a way in which an organization is helping to give back?

Accepted Answer

Offering volunteer opportunities that are not engaging to workers does not effectively contribute to giving back in a meaningful way or enhancing employee engagement. It misses the point of connecting employees with their work and the broader community in a positive and fulfilling manner.

Question 4

It is important that employees are able to provide feedback, not just on themselves and each other but also the management and leadership. Finding out about your strengths and weaknesses is important for understanding your inner self and how it affects others around you. These ideas most relate to what characteristic that is critical to the development of a servant-leader?

Accepted Answer

Awareness is crucial for a servant-leader as it involves understanding oneself and the impact one has on others, which is aligned with the idea of receiving feedback on strengths and weaknesses.

Question 5

Providing funding for courses, books, and other materials for personal advancement as well as actively listening to the ideas that people have most relate to what characteristic that is critical to the development of a servant-leader?

Accepted Answer

Commitment to the growth of people is a characteristic of servant-leadership that involves investing in the development of others, including providing resources for education and personal advancement, and valuing their contributions and ideas.

Question 6

In a business setting, having access to counseling, proper health-care facilities, a strong health and safety culture, and focus on self-development through courses and training most relate to what characteristic that is critical to the development of a servant-leader?

Accepted Answer

These elements are most closely related to the characteristic of healing in servant-leadership, as they all contribute to the physical and emotional well-being of employees, which is a key aspect of the healing dimension in servant-leadership. This involves creating a supportive environment that helps individuals overcome personal and professional problems.

Question 7

Which of the seven Cs of the Social Change Model of Leadership Development is about finding what motivates you to take action?

Accepted Answer

Consciousness of self involves being aware of your beliefs, values, attitudes, and emotions that motivate you to take action.

Question 8

Larry Spears read many of Robert Greenleaf's writings on servant leadership and identified 10 characteristics that he views as being critical to the development of servant-leaders. Which of the characteristics is about the ability to hold the organization and its people (staff and trustees alike) for the greater good of society with the commitment to serving others?

Accepted Answer

Stewardship is the characteristic that involves holding the organization and its people accountable for the greater good of society, with a commitment to serving others. This concept emphasizes the servant-leader's responsibility to care for the resources and people entrusted to them, with a focus on serving the needs of others and the community at large.

Question 9

______ challenges leadership to rise above itself, transcending organizational structures to inspire human progress, which then fully represents the exciting paradoxical reality of our times.

Accepted Answer

Spiritual capital challenges leadership by emphasizing values, ethics, and a sense of higher purpose beyond mere financial gains. It transcends organizational structures to inspire progress and development on a more human, ethical level, aligning with the broader, paradoxical realities of modern times where material success and spiritual fulfillment are sought simultaneously.

Question 10

When having a new product launch it is helpful to examine the previous product launches and learn from those mistakes or successes and to understand the current business climate in order to make predictions on how well the target market will take to the new product. Both of these ideas most relate to what characteristic that is critical to the development of a servant-leader?

Accepted Answer

Foresight involves the ability to anticipate future outcomes based on past experiences and current trends. In the context of a new product launch, examining previous launches and understanding the current business climate to predict market reception demonstrates the use of foresight, which is crucial for effective servant-leadership. This characteristic allows leaders to guide decisions and strategies in a way that serves the best interest of their team and organization.

Question 11

Larry Spears read many of Robert Greenleaf's writings on servant leadership and identified 10 characteristics that he views as being critical to the development of servant-leaders. Which of the characteristics is about individual members of the organization having intrinsic value and the servant leader committing to providing resources that will add to the personal and professional growth of each one?

Accepted Answer

Commitment to the growth of people is the characteristic that focuses on recognizing the intrinsic value of each individual within the organization and ensuring they have access to opportunities for personal and professional development.

Question 12

Larry Spears read many of Robert Greenleaf's writings on servant leadership and identified 10 characteristics that he views as being critical to the development of servant-leaders. Which of the characteristics is about the ability to convince others, especially through effective consensus?

Accepted Answer

Persuasion is the characteristic identified by Larry Spears as being about the ability to convince others, especially through effective consensus, in the context of servant leadership. This involves the leader's capacity to influence others without resorting to coercion, emphasizing shared decision-making and consensus-building.

Question 13

The benefits of ______ include increased worker morale and greater organizational commitment by employees, which leads to lower employee attrition, and someone who asks more questions, listens more carefully, and actively values other's needs and contributions.

Accepted Answer

Servant leadership focuses on serving others, which increases worker morale and organizational commitment, leading to lower attrition and more engaged employees.

Question 14

Organizing social events and get-togethers and encouraging diversity and the flow of opinions within the organization most relate to what characteristic that is critical to the development of a student-leader?

Accepted Answer

Organizing social events and get-togethers and encouraging diversity and the flow of opinions are activities that directly contribute to building a sense of community within an organization. These actions foster a welcoming and inclusive environment, which is essential for the development of a student-leader.

Question 15

Which of the seven Cs of the Social Change Model of Leadership Development is about finding the social issue or challenge that inspires your investment of time and energy?

Accepted Answer

Commitment refers to the motivational aspect within the Social Change Model of Leadership Development, emphasizing the importance of having a deep sense of purpose and passion towards a cause or issue that inspires sustained investment of time and energy.

Question 16

Larry Spears read many of Robert Greenleaf's writings on servant leadership and identified 10 characteristics that he views as being critical to the development of servant-leaders. Which of the characteristics is about the ability to learn from the past and apply lessons to future decisions?

Accepted Answer

Foresight in servant leadership involves the ability to understand the lessons from the past, the realities of the present, and the likely consequence of a decision for the future. It is about using past experiences and current realities to make informed decisions that benefit the future.

Question 17

______ is individual dispositions that manifest as a sense of meaningfulness through (a) belief in something larger than self, (b) a sense of interconnectedness, (c) ethical and moral salience, (d) a call or drive to serve, and (e) the capability to transfer the latter conceptualizations into individual and organizational behaviors, and ultimately added value.

Accepted Answer

Spiritual capital refers to the qualities and resources within individuals or organizations that are rooted in spiritual or religious beliefs and practices, which can lead to a sense of purpose, interconnectedness, ethical behavior, service to others, and the ability to translate these values into actions that add value to the individual and the organization.

Question 18

The Social Change Model of Leadership Development emphasizes the interplay between three sets of values. One of them is community values. Which of the seven Cs is a part of these values?

Accepted Answer

Citizenship is part of the community values in the Social Change Model of Leadership Development, focusing on the process of working collaboratively to benefit the community.

Question 19

Becoming an expert in your field and showing your own enthusiasm and expertise with your action, and improving your body language, your communication, and ability to sense when is the right time to talk and to listen will inspire others. What characteristic that is critical to the development of a servant-leader does this most relate to?

Accepted Answer

Persuasion is critical for a servant-leader as it involves influencing others through enthusiasm, expertise, and effective communication, as described in the statement.

Question 20

Regularly organizing team meetings and situations where members of a team are allowed to voice their opinions with a mix of group discussions and face-to-face chats, as well as having the group leader intermingle among the team and assess the mood in the room, most relate to what characteristic that is critical to the development of a servant-leader?

Accepted Answer

The activities described, such as organizing team meetings, allowing members to voice their opinions, and assessing the mood in the room, all relate to the characteristic of listening. This is critical for a servant-leader, as it involves understanding the needs and concerns of the team members through active and empathetic listening.

Quiz 13: Designing a Culture That Cares