An Account Is an Explanation a Manger Can Use to Smooth

An account is an explanation a manger can use to smooth over a perceived slight or to mitigate problems resulting from diverse perspectives; it is an important way to cope with conflicts resulting from cultural diversity. Which of the following types of accounts are accurately defined?

A) Mitigating accounts: aimed at negotiating a compromise to lower tensions caused by an initial action
B) Justification account: involves denying admission that an offensive action occurred
C) Concession accounts: basically the same as justification accounts
D) Ideological account: involves owning up to actions taken and admitting it was not legitimate to do so given the circumstances