Managers who do not understand the link between the type of apology and the explanation people provide risk provoking conflict and creating misunderstandings in cross-cultural situations, such as daily teamwork, and in regular interactions with employees and clients.

Question

Quizplus · Accepted Answer

Different cultures have varying expectations and interpretations of apologies, including the type of apology and the explanations given. Managers lacking awareness of these cultural nuances may inadvertently escalate conflicts or misunderstandings in multicultural environments.

Managers Who Do Not Understand the Link Between the Type