When Dale experienced a stomach upset after eating at a newly opened restaurant, she told all her friends. This is an example of negative WOM.

Name: When Dale experienced a stomach upset after eating at a newly opened restaurant, she told all her friends. This is an example of negative WOM.
Brand: Quizplus
Rating: 4.8 (44 reviews)

Question

Quizplus · Accepted Answer

Negative Word of Mouth (WOM) refers to when customers share unfavorable experiences or opinions about a product or service, as Dale did by telling her friends about her bad experience at the restaurant.

When Dale Experienced a Stomach Upset After Eating at a Newly