John has received a ticket from the service desk describing an issue that a user is having with a cloud application. The ticket describes the issue that the user is having along with the answers to the probing questions that the service desk technician had asked. Which of the following is the next step in the troubleshooting model?
A) Establish a plan of action to resolve the problem and implement the solution.
B) Identify the problem.
C) Establish a theory of probable cause.
D) Document findings, actions, and outcomes.

Question

Quizplus · Accepted Answer

Given that the ticket already describes the issue and includes answers to probing questions, the next step is to establish a theory of probable cause (Questioning and analyzing the given information to hypothesize what might be causing the issue). Identifying the problem and gathering information have already been accomplished by the service desk technician.

John Has Received a Ticket from the Service Desk Describing