Janelle's company has adopted the CompTIA troubleshooting model as part of their standard operating procedures to use when troubleshooting issues. She sees the step listed as identify the problem. Which of the following should she do as part of that step?
A) Install the available patches from the manufacturer.
B) Ask the user probing questions to determine whether any recent changes have been made.
C) Look for clues as to what could be causing a problem.
D) Document the issue and all of the pertinent details.

Question

Quizplus · Accepted Answer

C  D  As part of identifying the problem, Janelle should ask probing questions to gather information (B), look for clues to understand the cause (C), and document the issue and details (D).

Janelle's Company Has Adopted the CompTIA Troubleshooting Model as Part