Sharon has just finished probing her way through a virtual machine that has been causing problems on the company's private cloud looking for clues as to what might be causing those problems. She has a theory of what could be causing the problem. What is the next step that she should perform if she is following the CompTIA troubleshooting model?
A) Test the theory to determine cause.
B) Establish a theory of probable cause.
C) Establish a plan of action to resolve the problem and implement the solution.
D) Identify the problem.

Question

Quizplus · Accepted Answer

Since Sharon has already established a theory of probable cause, the next step in the CompTIA troubleshooting model is to test that theory to determine if it is the cause of the problem.

Sharon Has Just Finished Probing Her Way Through a Virtual