The vegetable processing factory that Oscar works at recently instituted a total quality management programme to better include workers in the planning process. This was most likely done in response to workers' complaints about

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The implementation of a total quality management program that includes workers in the planning process is a common response to workers feeling alienated from the decision-making process. This suggests that the workers at the vegetable processing factory may have previously felt excluded or disconnected from their work, leading to complaints that prompted the implementation of this program.

The Vegetable Processing Factory That Oscar Works at Recently Instituted