Which of the following is not part of the hospitality umbrella:
A) recreation
B) lodging
C) trucking
D) travel
Correct Answer:
Verified
Q3: When, "…someone in the back of the
Q4: Approximately what percentage of the U.S. economy
Q5: A commitment to excellence should begin:
A)at the
Q6: According to the National Restaurant Association, when
Q7: Based on the book "At America's Service,"
Q9: TQM or Total Quality Management is:
A)difficult to
Q10: The difference between TQM (total quality management)
Q11: Empowerment is:
A)very risky for the hospitality industry
B)allowing
Q12: Internal customers are:
A)loyal customers who return frequently
B)the
Q13: The Ritz- Carlton Hotel Company, under the
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