Internal customers are:
A) loyal customers who return frequently
B) the people inside any company who receive or benefit from the output of work done by others in the company
C) those who have checked into the hotel
D) those who have been seated in a restaurant dining room
Correct Answer:
Verified
Q7: Based on the book "At America's Service,"
Q8: Which of the following is not part
Q9: TQM or Total Quality Management is:
A)difficult to
Q10: The difference between TQM (total quality management)
Q11: Empowerment is:
A)very risky for the hospitality industry
B)allowing
Q13: The Ritz- Carlton Hotel Company, under the
Q14: The interrelated nature of hospitality and tourism
Q15: Great service:
A)is not expected by most guests
B)is
Q16: In the hospitality industry, perishability means:
A)it is
Q17: Guest loyalty is:
A)keeping guests happy and returning
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