Empowerment is:
A) very risky for the hospitality industry
B) allowing all employees to make their own decisions
C) a feeling of partnership in which employees feel responsible for their jobs and have a stake in the success of the organization
D) a process that eliminates the need for middle management
Correct Answer:
Verified
Q6: According to the National Restaurant Association, when
Q7: Based on the book "At America's Service,"
Q8: Which of the following is not part
Q9: TQM or Total Quality Management is:
A)difficult to
Q10: The difference between TQM (total quality management)
Q12: Internal customers are:
A)loyal customers who return frequently
B)the
Q13: The Ritz- Carlton Hotel Company, under the
Q14: The interrelated nature of hospitality and tourism
Q15: Great service:
A)is not expected by most guests
B)is
Q16: In the hospitality industry, perishability means:
A)it is
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