One reason employees need to be engaged with the retail enterprise is because customers will notice the behavior and attitudes of the employees.

Question

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When employees are engaged with the retail enterprise, they are more likely to deliver better customer service and exhibit positive behavior and attitudes. Customers are especially sensitive to the experience they have with employees and their perceptions of the retail brand can be influenced by this interaction. Therefore, it is vital for employees to be engaged to maintain a good reputation and retain customer loyalty.

One Reason Employees Need to Be Engaged with the Retail