Question 1

In adjusting your empathic and objective listening focus,all of the following are recommendations EXCEPT:

Accepted Answer

Seeking to understand the speaker's thoughts only is not a recommendation for adjusting empathic and objective listening focus. It is important to also try to understand the speaker's emotions, perspective, and nonverbal cues to fully comprehend the message being conveyed. Therefore, options A, B, and D are valid recommendations for adjusting empathic and objective listening focus.

Question 2

According to Deborah Tannen,a linguistic scholar and author,which of the following is true concerning the relationship between listening and gender?

Accepted Answer

According to Deborah Tannen, women are more likely to give listening cues such as nodding and making supportive noises, while men may appear to listen less actively.

Question 3

At the evaluation stage of the listening process,one should

Accepted Answer

At the evaluation stage, it is important to identify any biases, self-interests, or prejudices that the speaker may have in order to form an objective understanding of the message being conveyed. This allows the listener to assess the credibility and reliability of the information being presented and make informed judgments. Options A, B and C are not appropriate because they assume negative intentions on the part of the speaker, which can lead to misinterpretation and miscommunication.

Question 4

Lately Evan has been voicing his belief to Elise that all of his teachers,his parents,and most of his Friends are "out to get him." In this situation,it's best if Elise engages in __________ listening.

Accepted Answer

The answer of Lately Evan has been voicing his belief...

Question 5

Which of the following would be an appropriate active listening response to the statement: "This has been about the worst day of my life!"

Accepted Answer

Choice C shows empathy and encourages the speaker to share more about their feelings and experiences, which is a key aspect of active listening. Choices A and B simply repeat or deflect the statement, and choice D shows a lack of interest in the speaker's feelings.

Question 6

Which of the following is a suggestion for facilitating the passage of information from short-term memory to long-term memory?

Accepted Answer

Organizing the information in a way that is easy to remember and relate to other information is a well-known strategy for facilitating the transfer of information from short-term memory to long-term memory. This can include categorizing the information, making connections to prior knowledge, or using mnemonic devices. Focusing only on minor details (A) may detract from the overall meaning and context of the information, and trying to write down every word (B) can be distracting and overwhelming. Evaluating what you hear (D) may be important for comprehension and critical thinking, but it does not necessarily improve memory retention.

Question 7

The text defines display rules as

Accepted Answer

Display rules are cultural norms that govern which nonverbal behaviors are appropriate and which are inappropriate in a public setting. They can vary greatly between cultures and can impact how emotions are expressed and interpreted in different social contexts.

Question 8

Which of the following is true about the relationship between culture and listening?

Accepted Answer

Listening in any culture requires attention to both verbal and nonverbal cues. While some nonverbal cues may be culture-specific, the importance of paying attention to both verbal and nonverbal communication is consistent across cultures. Standards for appropriate feedback, nonverbal cues, and display rules can vary greatly from culture to culture.

Question 9

In terms of the relationship between listening and culture,which of the following is true concerning feedback?

Accepted Answer

Different cultures have different expectations and norms for giving and receiving feedback. For example, in some cultures, direct and honest feedback may be seen as rude or disrespectful, while in others it may be expected and appreciated. Therefore, perceptions and preferences for feedback may vary based on cultural background.

Question 10

The understanding stage in the listening process involves

Accepted Answer

The understanding stage in the listening process involves grasping both the thoughts that were expressed and the emotional tone that accompanies them. It is important to interpret not only the words being spoken but also the nonverbal cues such as tone and inflection to truly understand the message being conveyed. Option A is incorrect because decoding a message exactly the same way as it was encoded by the speaker is a part of the receiving stage. Option C is incorrect because anticipating what the speaker will say next is a part of the predicting stage. Option D is incorrect because tuning out the emotional element of the message may lead to incomplete understanding of the message being conveyed.

Question 11

Effective listeners are more likely to

Accepted Answer

Effective listeners are more likely to emerge as group leaders because they have better communication skills and are able to understand and address the needs and concerns of their team members.

Question 12

While listening to Ella talk about her accident,Melvin nods his head and says,"Uh-huh" and "I see." Melvin is engaging in

Accepted Answer

Melvin's "Uh-huh" and "I see" are examples of backchanneling cues, which are verbal and nonverbal cues that signal to the speaker that the listener is paying attention and following along with what they are saying.

Question 13

Which of the following is recommended to help when receiving messages?

Accepted Answer

The answer of Which of the following is recommended to...

Question 14

Listening with empathy involves all of the following except

Accepted Answer

Striving to be objective is not typically a part of listening with empathy. Empathy involves recognizing and understanding the emotional experience of the speaker, which is a subjective experience.

Question 15

Which of the following statements about listening is true?

Accepted Answer

Even though hearing and listening involve the receiving of sound waves, listening requires a conscious effort to interpret and understand the message being communicated. Additionally, the process of listening is not always straightforward and can involve feedback and clarification, making it a circular process. Therefore, statements A and B are incorrect.

Question 16

To get the most out of a lecture on the principles of communication,you should engage in__________ listening.

Accepted Answer

Nonjudgmental listening is crucial for fully understanding and absorbing the principles of communication, as it involves listening with an open mind, free from preconceptions or biases, allowing for a deeper comprehension of the material presented.

Question 17

Shabria tends to listen to bits and pieces of information that will enable her to attack the speaker when It is her turn to talk.Shabria engages in what types of listening?

Accepted Answer

Shabria is engaging in offensive listening, as she is selectively listening to information that she can use to attack the speaker.

Question 18

Matthew is sitting in communications class while the instructor is lecturing,but his mind keeps Wandering to his upcoming vacation. Matthew is experiencing which type of listening barrier?

Accepted Answer

Matthew is experiencing mental distractions as his mind is wandering to a different topic and not staying focused on the lecture.

Question 19

Kimberly asks Doreen,"Do I look fat in this outfit?" An appropriate response from Doreen would be to engage in __________ listening.

Accepted Answer

Depth listening involves understanding the underlying feelings and concerns behind the question, allowing Doreen to respond sensitively and supportively.

Question 20

Which of the following statements about active listening is true?

Accepted Answer

Active listening involves not just hearing the words being spoken but also understanding the meaning behind them. It enables the listener to clarify their understanding of what the speaker said and confirm whether that understanding is accurate or not. This helps in building effective communication and reducing misunderstandings. Option B, C, and D are incorrect as evaluation, inhibition, and discouragement of the speaker are not the goals of active listening.

Quiz 3: Listening In Human Communication