Question 1

This principle of conversations explains the need of varying the conversation depending on the people involved,the topic,and the context:

Accepted Answer

The principle of flexibility emphasizes the importance of adjusting the conversation based on the individuals involved, the topic being discussed, and the specific context in which the conversation is taking place. Effective communication requires the ability to adapt and be responsive to different situations, rather than relying on a one-size-fits-all approach.

Question 2

According to the text,which of the following is an appropriate topic for small talk?

Accepted Answer

Small talk is typically brief and informal, often taking place in passing or in situations such as an elevator ride where there is not much time for lengthy or complex conversations. Bringing up highly controversial topics or topics that might arouse deep emotions may not be appropriate for small talk as it could lead to discomfort or tension in the conversation.

Question 3

Which of the following statements about monologic and dialogic communication is true?

Accepted Answer

Dialogic communication involves a two-way exchange of ideas and striving for empathy and understanding, which is generally considered more effective in building relationships and resolving conflicts. Monologic communication, on the other hand, is one-way communication with minimal opportunity for feedback or discussion, which can be less effective in certain situations, particularly those that require cooperation and shared problem-solving. Therefore, option B is the correct answer.

Question 4

Which of the following sequences accurately depicts the five stages of conversation?

Accepted Answer

The five stages of conversation are: opening (greetings and establishing the topic), feedforward (preview of what will be discussed), business (the main part of the conversation), feedback (receiving and giving information on the conversation), and closing (ending the conversation). Option C accurately depicts these stages in order. Option A has feedforward and feedback switched, option B has turn-taking and business switched, and option D includes dialogue, which is not an official stage of conversation.

Question 5

After listening to Porter talk on and on about how hard his communication theory class is,Pepper finds an opening in the conversation and says,"Porter,I have something to say." Pepper is using a __________ cue.

Accepted Answer

Pepper's statement "Porter, I have something to say" is a direct request for a turn to speak. This is an example of turn-requesting cue, where the speaker signals their intention to take a turn in the conversation.

Question 6

Robert is not prepared for the discussion in history class this morning. Every time the history Instructor asks the class a question,Robert looks down and avoids eye contact with the instructor. Robert is displaying __________ cues.

Accepted Answer

Robert's behavior of looking down and avoiding eye contact with the history instructor indicates that he is denying his turn to participate in the discussion. Thus, he is displaying turn-denying cues.

Question 7

In dialogue,each person is both

Accepted Answer

In dialogue, each person plays the roles of both sender (communicating a message) and receiver (receiving a message). Therefore, choice C - sender and receiver - is the best answer. While evaluative feedback may occur during the conversation, this is not the exclusive role of either person in the dialogue. Additionally, the term "speaker" is too narrow as it only applies to the person verbally expressing themselves, whereas communication in dialogue can occur through nonverbal means as well.

Question 8

When Manny compliments Matthew on his great oral presentation,Matthew replies,"It was nothing, Anyone could have done that." Matthew's response to Manny's compliment is an example of

Accepted Answer

Matthew's response of "It was nothing, Anyone could have done that" indicates that he is minimizing his achievement and downplaying the compliment. This is a common response of individuals who have difficulties accepting or acknowledging praise.

Question 9

Kimberly has a tendency to omit the opening stage of conversations in her workplace.She tends to just jump into a conversation without any type of greeting. Kimberly's omission of the greeting

Accepted Answer

Kimberly's omission of the greeting may cause her coworkers to feel uncomfortable and throw them off guard. Greetings are an important part of social interaction, and skipping them can be seen as rude or dismissive. It's important to acknowledge others before launching into a conversation to build rapport and establish a positive relationship.

Question 10

Lillian is ___________________ when she expresses her regret and sorrow for what she did to her best friend Mansour and admits the wrongdoing was her fault.

Accepted Answer

Lillian is apologizing when she expresses regret and sorrow and admits fault for what she did to Mansour. The options B) and C) may also be relevant behaviors in this scenario, but they are not specifically indicated in the given information. Option D) does not accurately reflect Lillian's behavior.

Question 11

Which of the following statements is generally true about interpersonal communication?

Accepted Answer

Interpersonal communication is the process of exchanging messages between two or more people, typically in a close relationship. Option B is incorrect because interpersonal communication requires some kind of relationship, even if it is a brief or superficial one. Option C is also incorrect because intrapersonal communication refers to communication within oneself, not between individuals. Option D is incorrect because interpersonal communication refers specifically to communication between two people, not three or more.

Question 12

Generally,which stage of the conversation process includes the substance of the conversation?

Accepted Answer

The business stage of the conversation process includes the substance of the conversation, where the main topics and objectives are discussed.

Question 13

In which of the following situations would the rules of society most likely govern the interaction?

Accepted Answer

In a situation where strangers are conversing with each other in public, there are usually established societal rules governing public interactions. This could include rules of politeness, personal space, and appropriate conversation topics. The other options involve personal relationships that are often governed by their own set of informal social rules rather than societal norms.

Question 14

Statements such as,"I'm going to tell you something because I consider you a friend," and "Please listen to everything I have to say before you respond" are most appropriately made in which stage of conversation?

Accepted Answer

Statements like "I'm going to tell you something because I consider you a friend" and "Please listen to everything I have to say before you respond" are examples of feedforward, which is used to establish expectations, goals, and attitudes before starting a conversation.

Question 15

Which of the following is NOT one of the guidelines for effective apologies?

Accepted Answer

Justifying your behavior by mentioning that everyone does it or that others have done worse is not a part of effective apologies. Admitting wrongdoing, avoiding excuses, and giving assurance that it will not happen again are all important guidelines for effective apologies.

Question 16

According to your text,when Aisha says to her best friend,"Where did you get that watch? I love it!" she is

Accepted Answer

Aisha is expressing admiration for her friend's watch, which is a form of compliment.

Question 17

The more impersonal the interaction between people,the more likely they will

Accepted Answer

When interactions between people are impersonal, they are more likely to respond to each other according to societal rules, as there are fewer personal connections or emotions involved. This can lead to more formal and structured interactions where societal norms play a larger role.

Question 18

Caitlyn is always willing to confirm another person's importance by understanding how important their time is and offering to help them when necessary. Which maxim of the principle of politeness is Caitlyn demonstrating?

Accepted Answer

Caitlyn is demonstrating the maxim of generosity, which involves prioritizing others' needs and offering help, thereby acknowledging their importance.

Question 19

Interruptions,in contrast to back-channeling cues,are attempts to take over the role of the

Accepted Answer

Interruptions involve one person speaking over the other person, in an attempt to take control of the speaking role. Back-channeling cues, on the other hand, are small verbal or nonverbal responses used to indicate attentiveness and encouragement to the speaker. Therefore, interruptions are attempts to take over the role of the speaker.

Question 20

Artemis and Diana are engaged in a conversation about global warming.After Artemis speaks at Length about the importance of the issue,Artemis says to Diana,"You think this is important too,right?" Artemis has used a __________ cue.

Accepted Answer

Artemis uses a turn-yielding cue by asking Diana a question, indicating that it is Diana's turn to speak.

Quiz 6: Interpersonal Communication And Conversation