In this question you need to match the competitive factor that customers value with the performance objective that the operation needs to excel at. If the customers value low price then
The operation will need to excel at:
A) Dependability
B) Cost
C) Quality
D) Flexibility (mix)
E) Flexibility (products/service)
F) Flexibility (volume and/or delivery)
G) Speed

Question

In this question you need to match the competitive factor that customers value with the performance objective that the operation needs to excel at. If the customers value low price then
The operation will need to excel at:
A) Dependability
B) Cost
C) Quality
D) Flexibility (mix)
E) Flexibility (products/service) 
F) Flexibility (volume and/or delivery)
G) Speed

Quizplus · Accepted Answer

The Answer is B

In This Question You Need to Match the Competitive Factor