In this question you need to match the competitive factor that customers value with the performance objective that the operation needs to excel at. If the customers value reliable delivery
Then the operation will need to excel at:
A) Speed
B) Quality
C) Dependability
D) Flexibility (volume and/or delivery)
E) Cost
F) Flexibility (mix)
G) Flexibility (products/service)

Question

In this question you need to match the competitive factor that customers value with the performance objective that the operation needs to excel at. If the customers value reliable delivery
Then the operation will need to excel at:
A) Speed
B) Quality
C) Dependability
D) Flexibility (volume and/or delivery)
E) Cost 
F) Flexibility (mix)
G) Flexibility (products/service)

Quizplus · Accepted Answer

Customers value reliable delivery, which means they want to be assured that the operation will deliver their goods or services as promised. Dependability, which is the ability to deliver goods or services on time and in full, is the performance objective that an operation needs to excel at to meet this competitive factor.

In This Question You Need to Match the Competitive Factor