In this question you need to match the competitive factor that customers value with the performance objective that the operation needs to excel at. If the customers value the ability to
Change the timing or quantity of products and services then the operation will need to excel at:
A) Flexibility (mix)
B) Cost
C) Speed
D) Quality
E) Flexibility (volume and/or delivery)
F) Dependability
G) Flexibility (products/service)

Question

In this question you need to match the competitive factor that customers value with the performance objective that the operation needs to excel at. If the customers value the ability to
Change the timing or quantity of products and services then the operation will need to excel at:
A) Flexibility (mix)
B) Cost
C) Speed
D) Quality
E) Flexibility (volume and/or delivery) 
F) Dependability
G) Flexibility (products/service)

Quizplus · Accepted Answer

Customers valuing the ability to change timing or quantity of products and services requires the operation to excel at flexibility in volume and/or delivery. This means that the operation must be able to quickly adjust to changes in customer demand for varying quantities and delivery times.

In This Question You Need to Match the Competitive Factor